If your account is not verified, we will not be able to verify your identity and ownership of the account. In this case we suggest that you open a new CrossTower account.
If you lose access to your primary email, contact us using an alternative email at firstname.lastname@example.org, and we will send you a link to our secure upload portal where you can upload your:
- full name
- date of birth
- SSN (Social Security Number)
Once we verify your identity and the ownership of your account, we will allow you to withdraw your assets without email confirmation.